Handbook on Debt Recovery

Retail lending forms an important component in the asset portfolios of banks. As commercial banks shifted their focus from traditional need-based lending to a broad- based portfolio, retail lending became a mainstream business. There has been a good growth in consumer loans, housing loans, credit cards and personal loans.
Most banks engage debt recovery agents for collection of their dues to avoid rising NPAs. Taking into account the job profile of Debt Collection/Recovery Agents, this courseware has been developed. This book covers basics of banking, an outline of various products, role of DRAs, guidelines applicable to DRAs etc.
This book is useful to students and bankers alike.