The book on Credit Cards is the second book in the ‘Know Your Banking’ series. Knowledge about various aspects of credit and debit cards is important for improving customer service. Understanding the various intricacies involved therefore assumes importance.
The courseware, earlier published by the Institute, has now been updated with the important developments which have happened in the card space. The book which has seven chapters provides an overview about various types of cards, credit card organization and processes, back end operations involved, cross selling, global framework for smart card payments, recovery and follow up.
The book will be useful to the officials of banks handling the card portfolio.