Taxmann’s Trainers Handbook by Indian Institute of Banking & Finance

MODULE A : HRM

• FUNDAMENTALS OF HRM
• ORGANISATIONAL BEHAVIOUR
• LEADERSHIP AND TEAM EFFECTIVENESS
• QUALITY INITIATIVES IN ORGANISATIONS
• ISO 9000 SERIES, QUALITY CIRCLES AND SIX SIGMA
• ORGANISATIONAL CHANGE
• HRM IN INDIAN BANKS
• KNOWLEDGE MANAGEMENT
• HR AS A STRATEGIC PLAYER

MODULE B : TRAINING

•  COMMUNICATION
• THE LEARNING PROCESS
• EMPLOYEE DEVELOPMENT
• TRAINING PROCESS